Frequently Asked Questions
PLACING AN ORDER
What are my payment options?
Is is safe to use my credit card?
When will you charge my account?
Will sales tax be collected on my order?
What about backorders?
How do I properly measure myself to select the best
fit?
SHIPPING AND RETURNS
When will my order be shipped?
Can I track my order?
How much do you charge for shipping?
Does Blum's accept international orders?
What is Blum's exchange/return policy
How do I return or exchange an item?
How soon will my account be credited for items
returned?
PRIVACY AND SECURITY
What is your privacy and security policy?
What are my payment options?
Blum's accepts MasterCard, Visa, American Express and Discover. For your safety and security, all payment processing is handled through the PayPal network. It is not necessary to be a PayPal member to process your payment through PayPal. However, if you are a current PayPal account holder you will be given the option to pay through your personal PayPal account.
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Is it safe to use my credit card?
Yes. All transactions are handled through Paypal who encrypts your sensitive financial information so the only person who can see it is you.
When will you charge my account?
Blum's will seek an approval authorization from your credit card issuer at time of order placement. However, your account will not be charged until time of shipment.
Will sales tax be collected on my order?
For orders delivered within the state of New York, Blum's will collect the appropriate sales tax based on the delivery address. The sales tax calculation will be on your total order, including shipping and handling.
What about backorders?
Blum's maintains a large inventory of merchandise. However, due to product demand, an item you selected may be placed on back order. We will notify you of any back order and will provide an estimated time frame when the item will be available.We will never charge you for back ordered items until we ship it to you. If part of your order is ready to ship, we will send you that portion immediately. The regular shipping charge will be applied on the initial shipment. There will be no additional shipping charge on any back ordered items.
How do I properly measure myself to select the best fit?
Please refer to our measuring tips page by clicking here.
When will my order be shipped?
Blum's will process your purchase request promptly and most orders received during normal business days are shipped within 48 hours of placement. A confirmation will be sent to you when your order is shipped. The confirmation will include detailed information on the items shipped, any items placed on back order, the shipping carrier and the assigned tracking number.
We ship most orders via USPS mail or UPS. Shipping and handling charges are based on the total purchase order amount before adding sales tax (if applicable.) A tracking number is assigned on all domestic packages to help ensure proper delivery.
Can I track my order?
We will send you an e-mail confirmation and tracking number when your order is shipped.
How much do you charge for shipping?
We ship most orders via USPS mail or UPS. Shipping and handling charges are based on the total purchase order amount before adding sales tax (if applicable.) A tracking number is assigned on all domestic packages to help ensure proper delivery.
Does Blum's accept international orders?
In addition to the domestic shipping locations indicated above, we also ship to Canada. For shipments to Canada please add $5 to the Domestic Standard (7-10 business days) or Priority (2-3 business days) shipping charges listed above. Priority Plus shipping is not available for international shipments.
International Orders are subject to individual customs procedures, and duty/tax. Check with your local customs office for those charges. Customs procedures vary - clearing customs can add to expected delivery times. Tracking is provided via the US Postal Service and UPS for Canadian orders. Blum's is not responsible for packages lost in transit to Non-domestic destinations. Please order at your own risk and dependency on the US Postal Service and your local carriers.
What is Blum's exchange/return policy?
Please note: All online purchases must be returned via mail and are not returnable to our retail stores locations.All "Sale" and "Clearance" items purchased online are final sales and non-refundable. Merchandise other than "Sale" or "Clearance" items returned to Blum's within 30 days of your delivery date will be refunded, less shipping charges to the credit card used in the original purchase. Credits are generally issued within 30 days of the return of merchandise. Certain online purchase conditions apply:
- Returned merchandise must be in "new" condition, unworn, unsoiled with all tags and protective shields in place.
- Merchandise which has been worn, soiled, mishandled, abused and missing tags will be returned to the purchaser. No credit will be issued and the purchaser will be charged a $15 shipping and handling fee for the return shipment. The purchaser will forfeit any and all claims.
If your return is for Exchange:
- Merchandise received for exchange must be in "new" condition (see all conditions outlined above).
- It must be returned with 30 days of the delivery date to be given full credit toward the exchange purchase.
- No shipping charges will be added for standard shipping on exchanges. Express shipping may be available for the added cost (see shipping fee schedule above.)
- Any merchandise returned after 30 days from the delivery date is non-refundable. Merchandise will be returned to the purchaser. A $15 shipping and handling fee will be charged to the purchaser account.
We reserve the right to refuse service to anyone who, in our opinion, makes excessive returns and exchanges.
Purchaser is responsible for all shipping charges to return all refund and exchange merchandise to us. Please ship your package prepaid. We will not accept COD shipments. Blum's is not responsible for lost or stolen items. For your safety, we recommend you insure your return package.
How do I return or exchange an item?
RETURN PROCEDURES- Complete the Return/Exchange form in its entirety (incomplete form will delay processing).
- Include the original sales receipt.
- Place merchandise, Return/Exchange form and original sales receipt into the original shipping package and secure properly.
- Please send package using the UPS label provided or via a prepaid, insured, traceable carrier of your choice to ensure a safe, documented delivery to:
Blum's Swimwear and Intimate Apparel
ATT: Online Sales
27 East Main St
Patchaogue, NY 11772
How soon will my account be credited for items returned?
Upon receipt of the returned merchandise, the same credit card used to pay for the initial purchase will be credited, if you are due a refund. Please allow up to two billing cycles for the credit to appear on your credit card account.
