OUR POLICY

Online Return & Exchange Policy

At Blum’s Swimwear and Intimate Apparel, we want your online return or exchange experience to be as simple as possible. Please review this policy carefully before returning merchandise purchased from ShopBlums.com.

This policy applies only to purchases made online through ShopBlums.com. Purchases made at our retail store are subject to the return policy provided at the time of the in-store purchase.

Contact Information

Phone: 631-475-0136
Text: 631-317-2958
Email: Contact@shopblums.com

A written copy of this policy is available upon request.

Online Purchases May Be Returned by Mail or In-Store

Eligible merchandise purchased online may be returned or exchanged within 30 days of the delivery date using either of the following methods:

  • Return or exchange the merchandise in person at our retail store.

  • Mail the merchandise to our Online Sales Department.

All merchandise must meet the eligibility, proof-of-purchase, and return-condition requirements described in this policy.

For in-store returns or exchanges, please bring the merchandise and your original sales receipt, packing slip, order confirmation, or other acceptable proof of purchase.

Mailed returns must be sent to the return address provided in this policy. Returns mailed to another address may be delayed, refused, or returned to the purchaser.

Return Window

Eligible merchandise may be returned or exchanged within 30 days of the delivery date.

For in-store returns or exchanges, the merchandise must be brought to our retail store within the 30-day return period.

For mailed returns or exchanges, the return package must be received by our Online Sales Department within the 30-day return period. The date a return label is created or the date a package is given to the carrier does not extend the return period.

Merchandise returned more than 30 days after the delivery date is not eligible for a refund or exchange. Late returns presented in-store will be refused. Late or unauthorized returns received by mail will be sent back to the purchaser, and a $15 shipping and handling fee will apply.

Proof of Purchase

A valid Blum’s sales receipt, packing slip, order confirmation, or other acceptable proof of purchase must be provided with all returns and exchanges, whether returned by mail or in-store.

Returns without sufficient proof of purchase may be delayed or refused.

Final Sale Merchandise

The following merchandise is final sale and cannot be returned, refunded, or exchanged:

  • Sale or discounted merchandise, including merchandise listed in the Sale section

  • Merchandise marked “Final Sale,” “As Is,” or otherwise identified as nonreturnable

  • Strapless bras

  • Adhesive bras

  • Corsets

  • Panties

  • Shapewear

  • Gift cards and gift certificates

Final-sale restrictions apply even when the merchandise was purchased as a gift.

Except where required by applicable law, final-sale merchandise will not be accepted under any circumstances.

Return Condition Requirements

To qualify for a refund or exchange, returned merchandise must be:

  • New and unworn
  • Full-Priced
  • Unwashed and unused
  • Clean and unsoiled
  • Free from damage, odors, perfume, smoke, deodorant, makeup, tanning products, pet hair, or other marks
  • Returned with all original tags attached
  • Returned with all protective liners, hygienic shields, packaging, accessories, and components in place
  • Returned in resalable condition

Trying on merchandise does not guarantee that it will qualify for return. Customers should wear undergarments when trying on swimwear and intimate apparel and should avoid contact with makeup, deodorant, lotions, perfume, and tanning products.

Merchandise that has been worn, washed, altered, soiled, damaged, mishandled, or returned without its original tags, liners, shields, accessories, or packaging is not eligible for a refund or exchange.

All returned merchandise is subject to inspection by Blum’s. Blum’s reserves the right to determine whether merchandise meets the return requirements described in this policy.

Ineligible merchandise presented in-store will be refused. Ineligible merchandise received by mail will be returned to the purchaser, and a $15 shipping and handling fee will apply.

Sets, Coordinating Items and Bundled Merchandise

Merchandise sold as a set, bundle, multipack, or coordinated package must be returned complete.

Individual pieces from a set or bundle cannot be returned separately unless the pieces were sold and individually priced as separate items.

If a qualifying promotion required the purchase of multiple items, returning part of the purchase may cause the remaining merchandise to become ineligible for the promotional discount. Any resulting difference may be deducted from the refund.

Promotional Gifts and Free Merchandise

Any complimentary gift, gift-with-purchase item, promotional merchandise, or bonus item received in connection with a returned purchase must also be returned in new and unused condition.

If the promotional item is not returned, its stated retail value may be deducted from the refund.

Damaged, Defective or Incorrect Merchandise

In the rare event that you receive merchandise that is damaged, defective, or different from the item ordered, please contact us promptly at Contact@shopblums.com or 631-475-0136.

Please include your order number, a description of the issue, and clear photographs of the merchandise and packaging when requested.

Please do not mail or bring damaged, defective, or incorrect merchandise to the store before contacting us. Our team will provide return instructions and work with you to resolve the issue.

Damage caused by normal wear, improper care, misuse, alteration, or failure to follow the manufacturer’s care instructions is not considered a manufacturing defect.

Exchanges

Eligible merchandise may be exchanged by mail or at our retail store within 30 days of the delivery date.

All merchandise returned for an exchange must meet the return-condition requirements described in this policy.

Exchanges are subject to product availability. We cannot guarantee that a requested style, size, or color will remain available while returned merchandise is in transit or being processed.

Once the returned merchandise is inspected and approved, its value will be applied toward the replacement merchandise.

If the replacement merchandise costs more than the returned merchandise, the customer must pay the price difference and any applicable tax. If the replacement merchandise costs less, the remaining balance will be refunded to the original payment method.

Standard shipping is complimentary for approved exchanges processed by mail. Express or expedited shipping may be available for an additional charge.

If the requested replacement is unavailable, a refund may be issued to the original payment method.

In-Store Returns and Exchanges

To return or exchange an eligible online purchase at our retail store:

  1. Bring the merchandise to the store within 30 days of the delivery date.

  2. Bring your original sales receipt, packing slip, order confirmation, or other acceptable proof of purchase.

  3. Make sure the merchandise meets all return-condition requirements described in this policy.

  4. Bring all original packaging, tags, liners, shields, accessories, promotional gifts, and components associated with the purchase.

Eligible online purchases may be returned or exchanged at:

Blum’s Swimwear and Intimate Apparel
27 E. Main Street
Patchogue, NY 11772

Approved refunds will be issued to the original payment method. Original shipping, handling, express delivery, gift-wrapping, and similar service charges are nonrefundable.

Final-sale, late, worn, damaged, incomplete, or otherwise ineligible merchandise will not be accepted in-store.

Return and Exchange Shipping

This section applies to merchandise returned or exchanged by mail.

Customers are responsible for the cost of shipping returns and exchanges to Blum’s unless the return results from an error by Blum’s or confirmed damaged or defective merchandise.

All return packages must be sent prepaid. We cannot accept packages sent COD or postage due.

Blum’s is not responsible for return packages that are lost, stolen, delayed, misdirected, or damaged while in transit.

For your protection, we strongly recommend:

  • Using a trackable shipping service

  • Retaining your tracking number and shipping receipt

  • Properly insuring the package

  • Using secure and protective packaging

Responsibility for a mailed return remains with the purchaser until the package has been received by our Online Sales Department.

Refused and Undeliverable Packages

Packages that are refused, unclaimed, or returned to Blum’s because of an incomplete or incorrect address may be treated as a return.

If the merchandise otherwise qualifies for a refund, original shipping charges and any additional carrier charges or return-to-sender fees may be deducted from the refund.

Orders cannot be reshipped until any additional shipping charges have been paid.

How to Make a Return or Exchange by Mail

  1. Complete the Return/Exchange Form included with your order. If you did not receive a form, you may print a replacement using the link below.

RETURN/EXCHANGE FORM HERE

  1. Include your original sales receipt, packing slip, or a copy of your order confirmation.

  2. Clearly indicate whether you are requesting a refund or exchange. For exchanges, include the requested replacement style, size, and color.

  3. Place the merchandise, completed form, and proof of purchase inside a secure shipping package.

  4. Mail your prepaid package using a trackable shipping carrier to:

Blum’s Swimwear and Intimate Apparel
Attn: Online Sales
27 E. Main Street
Patchogue, NY 11772

Do not mail returns to a manufacturer, vendor, or any address other than the return address listed above.

Incomplete forms or missing order information may delay processing.

Refund Method

Once a return is inspected and approved, the merchandise purchase price will be refunded to the original payment method.

Refunds generally cannot be issued to a different credit card, bank account, payment method, or individual.

Purchases made using more than one payment method may be refunded proportionately to the payment methods originally used.

Purchases made using a gift card or gift certificate will be refunded in the form of store credit or a replacement gift card, subject to the original gift card’s redemption restrictions.

Original shipping, handling, express delivery, gift-wrapping, and similar service charges are nonrefundable unless the return resulted from an error by Blum’s or as otherwise required by law.

Refund Processing Time

Please allow up to 30 days after a mailed return is delivered to our Online Sales Department for it to be inspected and processed.

Approved in-store returns will be submitted for refund at the time the return is processed. Additional processing time may still be required before the credit appears on your account.

Once a refund has been issued, additional processing time may be required by your bank, credit card issuer, or payment provider. Depending on the financial institution, the credit may not appear until a later statement or billing cycle.

Blum’s does not control the processing times of banks, card issuers, or other payment providers.

Order Cancellations

Orders begin processing shortly after they are placed. We cannot guarantee that an order can be changed or canceled after submission.

Please contact us as soon as possible if you need to request a cancellation. If the order has already been processed or shipped, it must be returned in accordance with this policy.

Shipping charges are nonrefundable once an order has shipped.

Price Adjustments

Unless otherwise stated in a specific promotion or required by applicable law, Blum’s does not provide retroactive price adjustments for previous purchases, temporary promotions, coupon codes, or subsequent markdowns.

Excessive, Improper or Fraudulent Return Activity

Blum’s reserves the right to monitor return and exchange activity and to limit or refuse returns, refunds, orders, or exchanges in cases involving suspected:

  • Excessive return activity

  • Fraudulent purchases or returns

  • Altered receipts or order information

  • Merchandise substitution

  • Wardrobing or temporary use

  • Abuse of promotional offers

  • Repeated violations of this policy

  • Other improper or deceptive activity

Blum’s may request identification or additional order information when reasonably necessary to verify a return or protect against fraud.

Chargebacks and Payment Disputes

Customers are encouraged to contact Blum’s directly before initiating a chargeback or payment dispute so that we have an opportunity to review and resolve the issue.

Submitting a chargeback does not change the requirements of this return policy. Merchandise associated with a refunded or disputed purchase may be required to be returned.

Policy Changes

Blum’s reserves the right to amend or update this policy at any time.

Returns will generally be governed by the policy in effect on the date of the original purchase unless otherwise required by applicable law.

Any updated policy will be posted on ShopBlums.com with a revised effective date.

Applicable Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable federal, state, or local law.

If any provision of this policy is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.